- Receptionist / Guest Relations
Glenapp’s Reception Department is the ‘engine room’ dealing with all the back of house operations of Glenapp business and this role must conduct and supply all the advance planning and administrative work required for the Hotel Operations team to consistently deliver Glenapp’s five-star service to all our guests, visitors, and suppliers.
The role entails everything from answering the telephone, guest billing, reservations, non-res dining, typing daily changing menus, creating daily table plans, handling money, daily banking, participating in daily operations meeting, troubleshooting emergencies, and dealing with all Guests requests.
Reception is also responsible for our growing Concierge Services department where we arrange a large variety of guests activities and experiences in and around Glenapp Castle during their stay.
This role works 5 days over 7 on a shift pattern and over weekends. Dependent on experience we will consider part time and full time.
Experience within the luxury hotel sector is desirable, a hotel reception or operational background is important and full training will be provided. A willingness to learn and a positive attitude are essential. We are always interested to hear from talented individuals from all walks of life.
This is a consistently very busy department, and we are looking for a great team player, an experienced hotel professional and someone who can multi-task and work quickly.
The successful candidate should be able to demonstrate the following:
• a strong interest in a career in hospitality
• good telephone and outstanding communication skills
• strong organisation and time management skills with a high degree of flexibility
• good IT skills and experience of Microsoft Office 365
• calmness in a busy and pressured environment
• Commercially focused
• attention to detail
In return, we offer career development to help you reach your full potential, a positive and stimulating working environment and excellent rates of pay, coupled with an amazing benefits package to complement your competitive salary which includes the following:
• 28 days annual holiday
• Death in Service life assurance policy
• Staff Meals on Duty
• Discounted accommodation at Relais & Chateaux, Pride of Britain and Luxury Scotland Hotels.
• Enrolment in our pension scheme
• Live in Accommodation may be available if required.
• For more information about Relais & Chateaux and career prospects - click Here
Due to the business growth at Glenapp, this position would be ideal for someone looking to advance their career to the next level and we will offer support and development opportunities to enable the right candidate to succeed in this goal.
Think you’ve got what it takes to be part of this winning team? Email your CV and with 5 reasons why to email@example.com
- Duty Manager
Due to an exciting business expansion, there has never been a better time to join a rapidly growing business and we are now welcoming applications for a full time Duty Manager to join our team at 5 Red Star Glenapp Castle Hotel in South Ayrshire
Are you searching for a challenging and fulfilling role delivering a five-star service to guests by going above and beyond and exceeding their expectations? Then this is a job for you.
We have a fantastic opportunity for you to join a vibrant, fun loving team in a fast-paced environment and in a successful business that is constantly developing and growing. You will be responsible for ensuring all operations flow smoothly within the Castle and oversee facilities management, security, health and safety and customer service.
You need to be super organised to be able to manage all the daily operations going on within the Castle, whilst consistently meeting timescales and five-star customer expectations. You will ensure employee productivity by assisting with training and developing the team and helping to create a positive working environment. Also, you will monitor the efficiency of all processes and make recommendations to improve overall operations.
We are looking for a highly motivated individual with a positive and pro-active outlook who possesses bags of energy and enthusiasm and the ability to drive and lead the team forward. You will be able to demonstrate experience in a previous Management role and customer service experience coupled with a strong understanding of fine dining and wine knowledge.
Multi lingual skills and a Business Administration or similar qualification would be advantageous but are not essential.
In return, we offer career development to help you reach your full potential, a positive and stimulating working environment and excellent rates of pay, coupled with an amazing benefits package to complement your competitive salary.
This is a great opportunity for someone wanting to develop their career in a five star hotel and this Duty Manager role is a key position within the team.
Accommodation may be available upon request and subject to availability.
If you would like to apply please email your CV to firstname.lastname@example.org
Ref: Duty Manager 2021
- Waitresses / Waiters
This is a great opportunity for someone wanting to develop their career in a five star hotel.
If you would like more details or to apply, please email your CV to email@example.com
Come and join our growing team!
Due to business growth at Glenapp Castle this is an exciting time to join the team. We have business expansion over all areas of the business so if you want to be part of a successful team please contact us.