Careers

This is a great opportunity for someone wanting to develop their career in a five star hotel.

If you would like more details or to apply, please email your CV to hr@glenappcastle.com

POSITION: Restaurant Manager

DEPARTMENT: Food and Beverage (FOH)

REPORTING TO: Food & Beverage Manager

JOB SUMMARY
An opportunity has arisen for a Restaurant Manager, to assist the Food & Beverage Manager in managing the day to day running the restaurants and Events across the Fine Dining 3 Rosette Castle and Glasshouse Azalea Restaurants, Room Service and Drawing Room service.
This includes but is not limited to rostering, adhering to labor forecasting budgets, implementing upselling opportunities customer satisfaction, delivering 5 star service standards, inventory and supply management.
This may suit an experienced Assistant Manager who is looking for the first Restaurant Managers position.
About you:
• Passionate about quality Food & Service
• Possess strong leadership skills
• Be a real ‘Hands on’ manager, leading from the front
• Have strong back of house & organisational skills
• Wine knowledge would be an advantage

Restaurant Managers Job Description

• Manage the team on a day-to-day basis and develop the team to reach their potential.
• Effectively manage the distribution of workload amongst self and direct reports to ensure smooth service delivery.
• A pleasant, positive, and professional image is always projected.
• The needs and expectations of all Guests have been managed.
• Meet and greet customers, organise table reservations and offer advice about menu and wine choices.
• All guest orders have been delivered in a timely manner.
• To ensure a thorough knowledge of all products both food and beverage within your department.
• Maintain high standards of quality control, hygiene, and health and safety.
• Check stock levels and order supplies.
• Comply with licensing laws and other legal requirements.
• Lead the Restaurant Castle and Azalea teams to exceed Guest expectations.
• Lead the team by setting a positive example and by rewarding excellent performance or by performance managing associates if required.

Competency Requirements

Qualifications and Experience:
• Eligibility to live and work in the UK.
• Ability to communicate freely in the local language.
• Previous experience in 5 stars environment is required
• Wine knowledge
• Open and friendly with a desire to deliver exceptional Guest experience
• Good attention to details and accuracy
• A team player, contributing positively to team performance.
• Excellent time management skills with the ability to priorities workload

Essential knowledge, skills, abilities, and other characteristics:
• Ability to interact with and adapt to varying personality types and cultures.
• Ability to perform job functions with accuracy and speed, while paying attention to detail.
• Ability to maintain confidentiality and prevent disclosure of sensitive information.
• Ability to be flexible (to work on weekends, holidays, or overtime).
• Must always display a professional attitude without showing partiality to individuals.
• Must be able to value time and have a strong sense of commitment to agreements.
• Must be accountable and ethical in all conduct.

Interested – send you CV and covering letter to hr@glenappcastle.com

POSITION: Assistant Restaurant Manager

DEPARTMENT: Food and Beverage (FOH)

REPORTING TO: Restaurant Manager

JOB SUMMARY
The Assistant Manager is responsible to assist the Restaurant Manager in managing the day to day running of the restaurants and events across the Fine Dining 3 Rosette Castle and Glasshouse Azalea Restaurant, Room Service and Drawing Room service.
This includes but is not limited to rostering, adhering to labor forecasting budgets, implementing upselling opportunities customer satisfaction, delivering 5 star service standards, inventory and supply management.

About you:
• Ideally experience within a Rosette Restaurant or a 5 star hotel
• Passionate about quality Food & Service
• Wonderful host, providing a personal service without being intrusive
• Have strong back of house & organisational skills
• Wine knowledge

Assistant Restaurant Managers Job Description

• The Assistant Manager respond appropriately to all Guests needs and questions, ensuring we deliver an Exceptional Glenapp Castle Guest Experience.
• Effectively manage distribution of workload amongst self and direct reports and manage employees to ensure performance expectations are met.
• To ensure a thorough knowledge of all products both food and beverage within your department.
• Offer support and assistance to the Restaurant Manager where required and deputise in there absence.
• The Assistant Restaurant Manager will drive the team to deliver an exceptional service to our Guests. Meet and greet customers, organize table reservations and offer advice about menu and wine choices. The food and beverage(s) are served correctly using the indicated silverware, glassware, and/or china.
• A thorough understanding of the drinks available to guests and how these are prepared and served (both hot and cold).
• Assisting guests with menu recommendations upon request. Menu items are upsold offering a better guest experience.
• Orders are promptly communicated to the Kitchen and all guest orders have been delivered in a timely manner.
• Checks/bills are checked and confirmed before handing to guests for payment or to obtain a signature for room postage and these are closed off properly.
• Any set up is correctly done for Breakfast, Lunch, Afternoon Tea, Dinner, Coffee/Tea, Room Service, Etc.
• To assist with the service within the Apartment when required.
• Comply with licensing laws and other legal requirements.

Competency Requirements

Qualifications and Experience:
• Eligibility to live and work in the UK.
• Ability to communicate freely in the local language.
• Previous experience in 5 stars environment is required
• Wine knowledge
• Open and friendly with a desire to deliver exceptional Guest experience
• Good attention to details and accuracy
• A team player, contributing positively to team performance.
• Excellent time management skills with the ability to priorities workload

Essential knowledge, skills, abilities, and other characteristics:
• Ability to interact with and adapt to varying personality types and cultures.
• Ability to perform job functions with accuracy and speed, while paying attention to detail.
• Ability to maintain confidentiality and prevent disclosure of sensitive information.
• Ability to be flexible (to work on weekends, holidays, or overtime).
• Must always display a professional attitude without showing partiality to individuals.
• Must be able to value time and have a strong sense of commitment to agreements.
• Must be accountable and ethical in all conduct.

Interested – send you CV and covering letter to hr@glenappcastle.com