Careers

The key purpose is to ensure that everything is planned for all events, both internally and externally, supporting internal departments to run efficiently and smoothly, and most importantly, that all Event and guest information and pre-arrival planning is completed to a five-star standard so the Ops Team can consistently deliver a five-star service from Guest arrival to Guest Departure.

KEY RESPONSIBILITIES

• Liaison with Glenapp’s event guests by telephone, email and zoom to plan full event from confirmation to after departure.
• Conducting event show rounds and planning meetings on site at Glenapp Castle.
• Conducting event planning meetings by zoom and in person.
• Close liaison with the Hotel Ops team throughout the planning of larger events.
• Booking of relevant event space in Glenapp’s systems.
• Working with ResDiary to book event space.
• Creation of the internal event sheet capturing all guests’ requirements in a format that the operation team can effectively run the event.
• Updating calendar of Events and keeping event blocks accurate to ensure correct availability for all other rooms for reservations to sell.
• To ensure that all rooming lists and notes are correctly placed into PMS system.
• Client invoicing withing agreed timescales.
• Liaising and negotiating with suppliers.
• Handling event logistics
• Present events at weekly Management meeting.
• Capture event in CLOCK (Glenapp’s PMS system).
• Creatively suggest opportunities for guests to enhance their stay and the event success.
• To support the Reservations department and ensure that event and individual reservations and cancellations are processed efficiently.
• To promote and upsell activities and experiences for event guests to book during their stay.
• To support general office duties, telephone operations, photocopying etc to ensure the smooth running of the Back of House.

Requirements
• Proven experience as event manager ideally in a five star environment.
• Computer savvy; proficient in MS Office
• Outstanding communication
• Good command of English, both verbal and written.
• Experience of Event operation and delivery.
• Excellent organizational skills
• Customer-service orientation
• A team player with leadership skills

Glenapp’s Reception Department is the ‘engine room’ dealing with all the back of house operations of Glenapp business and this role must conduct and supply all the advance planning and administrative work required for the Hotel Operations team to consistently deliver Glenapp’s five-star service to all our guests, visitors, and suppliers.

The role entails everything from answering the telephone, guest billing, reservations, non-res dining, typing daily changing menus, creating daily table plans, handling money, daily banking, participating in daily operations meeting, troubleshooting emergencies, and dealing with all Guests requests.
Reception is also responsible for our growing Concierge Services department where we arrange a large variety of guests activities and experiences in and around Glenapp Castle during their stay.

This role works 5 days over 7 on a shift pattern and over weekends. Dependent on experience we will consider part time and full time.
Experience within the luxury hotel sector is desirable, a hotel reception or operational background is important and full training will be provided. A willingness to learn and a positive attitude are essential. We are always interested to hear from talented individuals from all walks of life.

This is a consistently very busy department, and we are looking for a great team player, an experienced hotel professional and someone who can multi-task and work quickly.

The successful candidate should be able to demonstrate the following:
• a strong interest in a career in hospitality
• good telephone and outstanding communication skills
• strong organisation and time management skills with a high degree of flexibility
• good IT skills and experience of Microsoft Office 365
• calmness in a busy and pressured environment
• Commercially focused
• attention to detail
In return, we offer career development to help you reach your full potential, a positive and stimulating working environment and excellent rates of pay, coupled with an amazing benefits package to complement your competitive salary which includes the following:
• 28 days annual holiday
• Death in Service life assurance policy
• Staff Meals on Duty
• Discounted accommodation at Relais & Chateaux, Pride of Britain and Luxury Scotland Hotels.
• Gratuities
• Enrolment in our pension scheme
• Live in Accommodation may be available if required.
• For more information about Relais & Chateaux and career prospects - click Here

Due to the business growth at Glenapp, this position would be ideal for someone looking to advance their career to the next level and we will offer support and development opportunities to enable the right candidate to succeed in this goal.

Think you’ve got what it takes to be part of this winning team? Email your CV and with 5 reasons why to Caitlin.Reid@glenappcastle.com.

Due to an exciting business expansion, there has never been a better time to join a rapidly growing business and we are now welcoming applications for a full time Duty Manager to join our team at 5 Red Star Glenapp Castle Hotel in South Ayrshire

Are you searching for a challenging and fulfilling role delivering a five-star service to guests by going above and beyond and exceeding their expectations? Then this is a job for you.

We have a fantastic opportunity for you to join a vibrant, fun loving team in a fast-paced environment and in a successful business that is constantly developing and growing. You will be responsible for ensuring all operations flow smoothly within the Castle and oversee facilities management, security, health and safety and customer service.

You need to be super organised to be able to manage all the daily operations going on within the Castle, whilst consistently meeting timescales and five-star customer expectations.  You will ensure employee productivity by assisting with training and developing the team and helping to create a positive working environment and you will monitor the efficiency of all processes and make recommendations to improve overall operations.

We are looking for a highly motivated individual with a positive and pro-active outlook who possesses bags of energy and enthusiasm and the ability to drive and lead the team forward.  You will be able to demonstrate experience in a previous Management role and customer service experience coupled with a strong understanding of fine dining and wine knowledge.

Multi lingual skills and a Business Administration or similar qualification would be advantageous but are not essential.

In return, we offer career development to help you reach your full potential, a positive and stimulating working environment and excellent rates of pay, coupled with an amazing benefits package to complement your competitive salary.

This is a great opportunity for someone wanting to develop their career in a five star hotel and this Assistant Duty Manager role is a key position within the team.

Accommodation may be available upon request and subject to availability.

If you would like to apply please email your CV to nelio.pita@glenappcastle.com

Ref:  Assistant Duty Manager 2021

Due to an exciting business expansion, there has never been a better time to join a rapidly growing business and we are now welcoming applications for a full time Duty Manager to join our team at 5 Red Star Glenapp Castle Hotel in South Ayrshire

Are you searching for a challenging and fulfilling role delivering a five-star service to guests by going above and beyond and exceeding their expectations? Then this is a job for you.

We have a fantastic opportunity for you to join a vibrant, fun loving team in a fast-paced environment and in a successful business that is constantly developing and growing. You will be responsible for ensuring all operations flow smoothly within the Castle and oversee facilities management, security, health and safety and customer service.

You need to be super organised to be able to manage all the daily operations going on within the Castle, whilst consistently meeting timescales and five-star customer expectations. You will ensure employee productivity by assisting with training and developing the team and helping to create a positive working environment. Also, you will monitor the efficiency of all processes and make recommendations to improve overall operations.
We are looking for a highly motivated individual with a positive and pro-active outlook who possesses bags of energy and enthusiasm and the ability to drive and lead the team forward. You will be able to demonstrate experience in a previous Management role and customer service experience coupled with a strong understanding of fine dining and wine knowledge.

Multi lingual skills and a Business Administration or similar qualification would be advantageous but are not essential.
In return, we offer career development to help you reach your full potential, a positive and stimulating working environment and excellent rates of pay, coupled with an amazing benefits package to complement your competitive salary.

This is a great opportunity for someone wanting to develop their career in a five star hotel and this Duty Manager role is a key position within the team.
Accommodation may be available upon request and subject to availability.

If you would like to apply please email your CV to nelio.pita@glenappcastle.com
Ref: Duty Manager 2021

Glenapp Castle is the ‘Best Independent Hotel in Scotland 2019’ in the CIS Awards, nominated for ‘Best Independent Hotel in the UK’ by the Cateys 2018, described as ‘The best Castle Hotel in the UK by Tatler, and we are looking for Front of House Assistants to join our expanding Team.
Glenapp Castle is a luxury 17 bedroom suite five red star Relais & Chateaux Hotel based in South West Scotland.

Consistently reviewed with 5-stars on TripAdvisor, we continue to grow and develop. We are soon to launch a spectacular Castle Penthouse Apartment, we have recently opened within our Victorian Walled Garden our newly refurbished Glasshouse, and our programme of Activities and Experiences continues to grow, thus satisfying the experiential travel desire of International and well-heeled travellers. The Glenapp Castle Boat continues to thrill our customers with our private charters to the iconic Ailsa Craig, and the one and only Sea Fishing with an African Golden Eagle at sea. Our Hebridean Sea Safari will take our guests on an adventure of a lifetime by boat to Scottish Islands, many of which are only accessible by sea. It really is an exciting time to join Glenapp Castle.

We are looking for someone who exudes positivity, personality, has a passion and genuine desire to grow their career within the hotel sector. Ideally, some experience of working in a front of house hotel environment is preferred, but attitude and capability is as important. This is a hands-on job which needs a multi-tasker who can keep smiling through any challenge. As Glenapp Castle’s business continues to develop and grow, it is essential that we have employees who embrace change and thrive in a dynamic culture.

Hours are negotiable to be worked up to five days over seven and will be in a shift pattern. Competitive salary will be offered in line with experience.
In return we offer
• 28 days holiday including Bank holidays (pro rata)
• Excellent staff benefits and discounts at Glenapp Castle.
• Excellent Staff rates at Relais and Chateaux Hotels Internationally
• Outstanding staff rates at Pride of Britain Hotels & Luxury Scotland Hotels
• Staff meals
• Pension Scheme
• Death in Service insurance
• Ongoing training and development

Please send your CV to nelio.pita@glenappcastle.com
Ref: FOH2021

We have various positions available working shifts up to five days over seven where you will help to maintain a safe and clean environment for our guests by being aware at all times of their health, safety and welfare.

Experience within the hotel/hospitality sector is desirable; however full training will be provided. It is more important that the right candidates can demonstrate a willingness to learn and a positive attitude. We are always interested to hear from talented individuals from all walks of life.

The successful candidates should be able to demonstrate the following:
• a strong interest in a career in hospitality
• time management skills
• excellent customer service skills
• enthusiasm and flexibility
• calmness in a busy and pressurised environment
• attention to detail
• good physical resilience
• discretion and respect
• excellent communication and interpersonal skills

In return, we offer career development to help you reach your full potential, a positive and stimulating working environment and excellent rates of pay, coupled with an amazing benefits package to complement your competitive salary which includes the following:

* 28 days annual holiday entitlement
* Death in service life assurance policy (certain restrictions apply)
* Discounted accommodation rates with Relais & Chateaux, Pride of Britain and Luxury Scotland Hotels
*Gratuities
* Enrolment in our pension scheme (certain restrictions apply)

If you would like to apply please email your CV to nelio.pita@glenappcastle.com

Ref: Housekeeping2021

Due to an exciting business expansion, there has never been a better time to join a rapidly growing business and we are now welcoming applications for a full time and part time Kitchen Porter to join our five-star kitchen team at Glenapp Castle, nominated recently for the Best Independent Hotel of the year award at the Cateys 2018.

These are positions working shifts five days over seven where you will assist in the day to day running of the catering area whilst complying with all hygiene and health and safety regulations.

Experience within the hotel/hospitality sector is desirable; however full training will be provided. It is more important that the right candidate can demonstrate a willingness to learn and a positive attitude. We are always interested to hear from talented individuals from all walks of life.
The successful candidate should be able to demonstrate the following:
* a strong interest in a career in hospitality
* good communication and interpersonal skills
* enthusiasm and flexibility
* willingness to learn and a positive attitude
* calmness in a busy and pressurised environment
* attention to detail

In return, we offer career development to help you reach your full potential, a positive and stimulating working environment and excellent rates of pay, coupled with an amazing benefits package to complement your competitive salary which includes the following:

* 28 days annual holiday entitlement
* Death in service life assurance policy (certain restrictions apply)
* Discounted accommodation rates with Relais & Chateaux, Pride of Britain and Luxury Scotland Hotels
* Gratuities
* Enrolment in our pension scheme (certain restrictions apply)

Due to the business growth at Glenapp, this position would be ideal for someone looking to begin their hospitality career and we will offer support and development opportunities to enable the right candidate to succeed.

If you would like to apply, please email your CV to nelio.pita@glenappcastle.com

Ref: Kitchenporter2021

Due to an exciting business expansion, there has never been a better time to join a rapidly growing business and we are now welcoming applications for a part time Night Porter to join our team at 5 Red Star Glenapp Castle Hotel in South Ayrshire.

We have a fantastic opportunity for you to join a vibrant, fun loving team in a fast-paced environment and in a successful business that is constantly developing and growing.

The night porter is responsible for the safety and security of the Castle and its guests overnight. Therefore, it is imperative that the successful candidate is a vigilant individual with excellent attention to detail and observational skills as they will be required to be alert for signs of safety and security breaches.
The night porter will also have light duties to fulfil throughout the shift such as resetting the dining room for breakfast, polishing cutlery, plates and glasses, serving early continental breakfasts and checking out early departures, restocking all fridges and other duties as required and dictated by the Duty Manager.

Being reliable with excellent customer care skills, observational skills and attention to detail is the first step to getting this job. You must also possess physical and mental acumen.

We are looking for a highly motivated individual with a positive and pro-active outlook who possesses bags of energy and enthusiasm. Previous experience in a Night Porter role would be advantageous; however is not essential as full training will be provided.

In return, we offer career development to help you reach your full potential, a positive and stimulating working environment and excellent rates of pay, coupled with an amazing benefits package to complement your competitive salary.

This is a great opportunity for someone wanting to develop their career in a five star hotel and this Night Porter role is a key position within the team.

If you would like to apply please email your CV to nelio.pita@glenappcastle.com
Ref: Nightporter2021