Careers

Glenapp Castle is the ‘Best Independent Hotel in Scotland 2019’ in the CIS Awards,  nominated for ‘Best Independent Hotel in the UK’ by the Cateys 2018,  described as ‘The best Castle Hotel in the UK by Tatler,   and we are looking for an inspirational Back of House Operational Manager to join our expanding Team. 

Glenapp Castle is a luxury 17 bedroom suite five red star Relais & Chateaux Hotel based in South West Scotland.   Consistently reviewed with 5-stars on TripAdvisor, we continue to grow and develop.   We are soon to launch a spectacular Castle Penthouse Apartment,  an exceptional event space within our Victorian Walled Garden our newly refurbished Glasshouse, and our programme of Activities and Experiences continues to grow, thus satisfying the experiential travel desire of International and well-heeled travellers.  The Glenapp Castle Boat continues to thrill our customers with our private charters to the iconic Ailsa Craig,  and the one and only Sea Fishing with an African Golden Eagle at sea.  Our Hebridean Sea Safari launches this month which will take our guests on an adventure of a lifetime by boat to Scottish Islands, many of which are only accessible by sea.  It's an exciting time to join Glenapp Castle.

Unlike other hotels,  we don’t have a reception desk,  guests don’t stand in a queue and check in,  this part of the operation is done seamlessly behind the scenes, so our guests enjoy a personal welcome on arrival at Glenapp which makes this position rather special.  Being Reception Manager you will be responsible for all elements of the back of house operation which is varied and encompasses much more than a typical Reception Manager role. 

You will manage a small team and will have overall responsibility for the smooth running of the back of house operation ensuring that all tasks are completed with a focus on excellence and accuracy.  It is a fast paced and busy department dealing with all aspects of the operation. Close liaison and communication with all other departments is essential with the guests needs and wishes at the core of every single thing that we do.

Glenapp Castle has its own dedicated reservation department and the reception team are responsible for the taking of reservation enquiries and bookings out with the normal reservation hours.  Therefore an understanding of the importance of customer enquiries,  capturing of all the key information as well as securing the business is an essential part of this position as well. 

The Reception team at Glenapp are also responsible for providing guest concierge services for all our new Activities & Experiences programmes at Glenapp as well as arranging guest transfers. Organisation skills will be key as the timely seeking and placement of guests experiential activities is another key responsibility of this role.  Encouraging our guests to participate in all our wonderful and unique activities and managing the team to do the same is another important aspect of this position. 

We are looking for someone who exudes positivity, personality, has a passion and genuine desire to grow their career within the hotel sector. Ideally,  some experience of working in a back of house hotel environment is preferred,  but attitude and capability is as important.  We are looking for a natural leader with proven management experience ,  and someone who excels working under pressure.  This is a hands-on job which needs a multi tasker who can keep smiling through any challenge and will manage by example.   As Glenapp Castle’s business continues to develop and grow,  it is essential that we find someone who embraces change and thrives in a dynamic culture. 

Hours are five days over seven with weekend work and in a shift pattern.  Live in accommodation is available if needed and a competitive salary will be offered in line with experience.

In return we offer:

• 28 days holiday including Bank holidays
• Excellent staff benefits and discounts at Glenapp Castle.
• Excellent Staff rates at Relais and Chateaux Hotels Internationally
• Outstanding staff rates at Pride of Britain Hotels & Luxury Scotland Hotels
• Staff meals
• Pension Scheme
• Death in Service insurance
• Ongoing training and development

Please send your CV along with five reasons why you are perfect for this job to jill.chalmers@glenappcastle.com.

Due to an exciting business expansion, there has never been a better time to join a rapidly growing business and we are now welcoming applications for an Assistant Operations Manager to join our team at our 5 Red Star Hotel, Glenapp Castle, which is located in the beautiful landscape near the sea in South Ayrshire Scotland.

Glenapp Castle is surrounded by 36 acres of beautiful gardens and mystical forest walks. With ongoing expansion plans, this 17 luxurious bedroom hotel with numerous awards from prestigious identities is proud to be a member to world renown consortiums such as Relais & Chateau, Luxury Scotland and Pride of Britain.

We have a fantastic opportunity for you to join a vibrant, fun loving team in a fast-paced environment and in a successful business that is constantly developing and growing. You will be responsible for ensuring all hotel operations flow smoothly within the Castle and support the Operations Manager and General Manager to maintain the high standards that we are renown for.
With a keen eye for details and the ability to work both as an individual and as part of a team, you will need to be organised and to be able to manage all the daily operations within the Castle and the overall estate, whilst consistently meeting five-star customer expectations. You will ensure employee productivity by assisting with training and developing the team and helping to create a positive working environment.

You will be confident in all aspects of hotel management with a focus on F&B. You will need to be an effective communicator, hands on person and have the ability to implement company standards. You will be organised and react promptly and efficiently as requested to meet the needs of the business. You should be able to demonstrate great leadership skills and solve problems with a professional manner.

We are looking for a highly motivated individual with a positive and pro-active outlook who possesses bags of energy and enthusiasm and the ability to drive and lead the team forward. You will be able to demonstrate experience in a previous Management role and customer service experience coupled with a strong understanding of fine dining and wine knowledge.
In return, we offer career development to help you reach your full potential, a positive and stimulating working environment and excellent rates of pay, coupled with an amazing benefits package to complement your competitive salary.

This is a great opportunity for someone wanting to develop their career in a five-star hotel as an Assistant Operations Manager.

Accommodation may be available upon request.

KITCHEN PORTER(S) REQUIRED
For 5 Red Star Glenapp Castle Hotel in South Ayrshire
Nominated for Independent Hotel of the Year at the Cateys 2018
Due to an exciting business expansion, there has never been a better time to join a rapidly growing business and we are now welcoming applications for a full time and part time Kitchen Porter to join our five-star kitchen team at Glenapp Castle, nominated recently for the Best Independent Hotel of the year award at the Cateys 2018. These are positions working shifts five days over seven where you will assist in the day to day running of the catering area whilst complying with all hygiene and health and safety regulations.
Experience within the hotel/hospitality sector is desirable; however full training will be provided. It is more important that the right candidate can demonstrate a willingness to learn and a positive attitude. We are always interested to hear from talented individuals from all walks of life.
The successful candidate should be able to demonstrate the following:
* a strong interest in a career in hospitality * good communication and interpersonal skills * enthusiasm and flexibility * willingness to learn and a positive attitude * calmness in a busy and pressurised environment * attention to detail
In return, we offer career development to help you reach your full potential, a positive and stimulating working environment and excellent rates of pay, coupled with an amazing benefits package to complement your competitive salary which includes the following:
* 28 days annual holiday entitlement * Death in service life assurance policy (certain restrictions apply) * Discounted accommodation rates with Relais & Chateaux, Pride of Britain and Luxury Scotland Hotels *Gratuities * Enrolment in our pension scheme (certain restrictions apply)
Due to the business growth at Glenapp, this position would be ideal for someone looking to begin their hospitality career and we will offer support and development opportunities to enable the right candidate to succeed.
Job Types: Full-time

CHEF DE PARTIE REQUIRED

For 5 Red Star Glenapp Castle Hotel in South Ayrshire

Nominated for Independent Hotel of the Year at the Cateys 2018

Due to an exciting business expansion, there has never been a better time to join a rapidly growing business and we are now welcoming applications for a Chef de Partie to join our five-star kitchen team at Glenapp Castle, nominated for the Best Independent Hotel of the year award at the Cateys 2018 and Winner of the CIS Award for Best Independent Hotel 2019. This is a full-time position working shifts five days over seven where you will help to create a culture of creative excellence by ensuring inspirational customer experiences.

Click Here to view our wonderful Relais & Chateaux recruitment video for future talent!

Experience within the hotel/hospitality sector is desirable; however full training will be provided. It is more important that the right candidate can demonstrate a willingness to learn and a positive attitude.  We are always interested to hear from talented individuals from all walks of life.

The successful candidate should be able to demonstrate the following:

* a strong interest in a career in hospitality
* good communication and interpersonal skills
* enthusiasm and flexibility
* willingness to learn and a positive attitude
* calmness in a busy and pressurised environment
* attention to detail and a flair for creativity

In return, we offer career development to help you reach your full potential, a positive and stimulating working environment and excellent rates of pay, coupled with an amazing benefits package to complement your competitive salary which includes the following:

* 28 days annual holiday entitlement
* Death in service life assurance policy
* Discounted accommodation rates with Relais & Chateaux, Pride of Britain and Luxury      

   Scotland Hotels
*Gratuities
* Enrolment in our pension scheme

Due to the business growth at Glenapp, this position would be ideal for someone looking to advance their career to the next level and we will offer support and development opportunities to enable the right candidate to succeed in this goal.

Accommodation may be available if required.

Apply in the first instance, enclosing CV to Jennifer Climie,

Human Resources Executive at Glenapp Castle.

by post to Glenapp Castle, Ballantrae, Ayrshire KA26 0NZ

or by email to hr@glenappcastle.scot