Glenapp Castle Hotel in Scotland

A Relais & Chateaux Hotel

Booking Terms & Conditions

  • Arrival and Departure Times
    Guests may arrive at the castle from 1.00pm on the day of arrival.   On the day of departure, check out time is 11.00am.
  • Deposit and Cancellation
    We require a deposit of £100.00 per room per night at the time of booking.  Please note that a reservation constitutes a contract with the hotel.  Deposit payments are not refundable if the reservation is cancelled thirty days or less from the date of arrival. 

    An administration fee will be charged on all refunded deposits. 

    If the reservation is cancelled 72 hours or less from the date of arrival, the cost of the reservation is liable to be paid in full.  We therefore strongly recommend that guests insure against cancellation.
  • Children
    When sharing with an adult, accommodation for children under 5 years old is free of charge, with meals charged as taken.  Babysitting services are available and should be requested at the time of booking.  A selection of books, games and videos are available for younger children

    Children aged 5 to 15 years, when sharing with an adult, are charged a Bed and Breakfast Rate of £50.00 per day.  Well behaved children aged five and over are very welcome to enjoy our main dinner menu from 7.00pm or a shortened version if preferred.
360 Panoramas of Glenapp Castle Hotel in Scotland
Special Offers & Packages
  • Meals for Children and Teenagers.
    We request that these very young children are not present drawing room or dining rooms after 6.30pm.  Our junior dinner menu is served in the dining room between 5.30pm and 6.30pm, and all meals are charged as taken [click to view a Typical Junior Menu].
  • Exclusive Use and Weddings
    The castle can be made available for exclusive use by private parties of residents for conferences, weddings or other occasions. We can arrange golf on local championship or recreational courses, clay pigeon shooting and shooting or fishing on local estates and rivers for parties, or for individual guests. We will be delighted to discuss your requirements and to give you a personal quotation..
  • Disabled Facilities
    Please advise us at the time of booking if you require disabled facilities, or if you have difficulty with stairs as our lift does not serve all areas of the castle.
  • Dogs
    Dogs are accepted at the discretion of the management, and by prior arrangement only. They are not permitted in the public areas and are only permitted in certain ground floor bedrooms where they must not be left unaccompanied.
  • Alcoholic Drinks
    We reserve the right to supply all alcohol consumed on the premises.
  • Special Dietary Requirements
    We serve a limited choice six-course dinner menu each evening. We therefore request that you let us know, at the time of booking, if you have any special dietary requirements.
  • Smoking
    It is now an offence under Scottish law to smoke or knowingly permit smoking indoors in any public place. We are therefore no longer able to permit smoking in any part of the building. This includes all of the guest bedrooms and all of the public rooms. Smoking is only possible outside the castle.
  • Methods of Payment
    Cash, Maestro, Visa, MasterCard, American Express.
Scottish Luxury Hotel of the Year 2006 and Four Star AA hotel A Relais & Chateaux Hotel Five Star Scottish Tourist Board Hotel
Glenapp Castle, Ballantrae, Ayrshire KA26 0NZ - Tel +44 (0)1465 831212 - Fax +44 (0)1465 831000 - Email